Goodale Memorial Chapel & Heartland Cremation Services
912 S Hamilton St, Lockport, IL, 60441
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Illinois
$2,620 – $8,240
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,620–$8,240. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“Our Mother arranged and pre paid for her complete memorial service. To include the viewing, luncheon to follow, flowers, music, burying of the ashes & engraving the existing stone. We were disappointed with the attention to detail A-G gave to her memorial. More people attended the service than expected & when we asked about getting more chairs we were told that was not possible! From that point on we had to double check that everything she had paid for was provided. One time when we asked about something we were told that was not in the agreement. We got her contract out & READ the portion of the contract that applied & the gentleman said he did not have her contract in front of him!! The reason you pre-arrange for a funeral is to not have to concern yourself with the details during this emotionally upsetting time, unfortunately with this establishment that is not possible! We will not be recommending this establishment to anyone!”
— Tom & Julia Daugherty
“The staff was professional and helpful. They helped guide us through an unfamiliar process during a difficult. We were very satisfied with their services.”
— Julie Terlep
“Amazing people and service.”
— Kevin Fitzpatrick
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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