Thomas Funeral Chapels
4545 Lake Ave, Rochester, NY, 14612
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in New York
$3,368 – $10,595
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,368–$10,595. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“My husband had ALS and sadly, our last trip to the hospital resulted with not returning home. I was in the hospital with my husband for about a month. Once my husband was in comfort care, I started looking for a funeral home that would be close to the cemetery where my husband would be laid to rest. I was reassured that when I needed them, they would be here for my family and I. I felt my husband was cared for with dignity and every effort made to ease the loss of our loved one.”
— Lisa Burch
“Our family would like to thank Thomas Funeral Chapels for the exceptional and compassionate care they have given our family over decades. Our family has always chosen Thomas Funeral Chapels because of their professionalism and attention to detail from the beginning to the end. Most recently for our mother’s funeral, we needed to make a special request for the casket to be painted and pinstriped before the calling hours. Greg and Lana couldn’t have been more flexible and accommodating in working along side with the artist’s time frame. They understood how important this custom request was and made it happen for our family. As difficult as the whole process was on our family, Thomas Funeral Chapels was with us every step of the way. They explained the decisions that needed to be made which helped all of us make difficult choices easier. Their personalized planning for each and every family, shows the pride that they take in delivering a positive, respectful service for everyone they serve. We can’t thank them enough. The Palumbo & Briskie Families.”
— Paulette Briskie
“My mom lived here with me in New Jersey for the last two years. I wanted Mom here with me, in New jersey, but also wanted Mom where she can get as much visits and flower during years as much is possible. The majority of the family living in Rochester. It was a very difficult decision with very little time. Greg at Thomas Funeral Chapel asure my mom we'll be in perfect hands to be prepared for wonderful excellent service. Thank you for your support and excellent service.”
— Nadya Couture
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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