Family Mortuary
1201 N Main St, Santa Ana, CA, 92701
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in California
$3,244 – $10,202
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,244–$10,202. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“While the overall experience with the mortuary was positive, the church service itself was not the best due to issues with the sound system. The audio was not properly prepared or tested beforehand, and many attendees were unable to hear clearly. Although I understand that the church operations may not have been directly your responsibility, the service was coordinated as part of the package through your team, so it did impact our overall experience. Clear communication and proper sound setup would have made a significant difference during such an important moment for our family.”
— Yury Valencia
“During one of the hardest times for our family, Family Mortuary made the process much easier. They assisted us with all necessary arrangements after NY father's passing and handles everything professionally and promptly. The service area was perfect and their compassion did not go unnoticed.”
— Damaris Lopez
“Thank you Ana for making it easy for me and my family during this hard time. It was really nice working with you everything came out perfect for my mothers services. And thank you Jesse for helping us with the viewing.”
— Kim Zee
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
Are you Family Mortuary?
Claim your free listing to receive the families we connect you with, show your services and pricing, and partner with MedaSynq — at no cost.
Claim your free listing