Durocher Florist
184 Union St, West Springfield, MA, 01089
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Massachusetts
$3,119 – $9,810
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,119–$9,810. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“I am so happy with the flowers from our recent wedding at Union Station Northampton. We worked with Heather to explain our vision, and she made flowers that looked even nicer that we could have imagined. Since we had a late December wedding, we decided to do wreath centerpieces instead of traditional centerpieces, and Heather made the most beautiful 3-D fluffy wreaths. (I only wish I had gotten a better photo.) Then, for our wedding bouquets, she incorporated winter evergreens and some blue flowers for a pop of color. The corsages and boutonnieres also looked great, everything was reasonably priced, and Heather was very easy to work with.”
— Rachel Harris
“Absolutely stunning flowers and even better service. From the very beginning, owner Heather took such great care of us—she listened to our vision, offered guidance, and made the whole process stress-free. Sandra and Lexi were wonderful as well, handling all the details with professionalism and kindness. The floral arch was absolutely breathtaking and one of the highlights of our ceremony. Even better, we were able to repurpose those same flowers for our head table at the reception, which made everything feel so cohesive and special. Our bouquets, boutonnières, and arrangements were all fresh, vibrant, and beautifully designed, and we received endless compliments. Delivery and setup were seamless, and everything was exactly as we had hoped for (if not better!). If you’re looking for a florist who truly cares and creates stunning results, I can’t recommend them enough. Five stars—thank you, Heather, Sandra, and Lexi & the whole crew! 🌸💐”
— Kelly
“I’ve used Durocher for so many occasions over the years, and they never miss. My grandparents absolutely love the flower arrangements — they’re always beautiful, thoughtfully put together, and they last a long time (which matters). Timely delivery every time and consistently stunning arrangements. Truly dependable and always a great experience.”
— Craig
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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