Smith Downtown Funeral Chapel
925 S 27th St, Billings, MT, 59101
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Montana
$2,370 – $7,456
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,370–$7,456. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“Everyone at Smith went above and beyond to make the most difficult in my life go as smoothly as possible. I will be forever grateful.”
— Noreen Marullo
“Colleen what a STAR! You deserve a raise. You’re compassionate, understanding and helpful.. Especially with as hard as it is to deal with a mortuary already. you’ve turned a horrible experience at the west end location with Angela into a positive one, and I thank you for that! Maybe the west end can get some training or pointers from you on how to properly handle customer service. Bravo!”
— Kathy Wright
“Funerals are never easy, but Smiths made it easy. No pressure, no sales job. Their mission was to make it as easy and enjoyable as possible. They consolidate the payment of outside folks all into 1 total, organized a community and graveside service in a community 4 hours away from the funeral, provided a beautiful memory book, brochure and recommended someone to produce a video tribute for the service. I highly recommend this funeral home and will use them again (although I hope not very soon!)”
— Vicki Hulse
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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