Merton H. Kays Funeral Home, Inc.
59 Monroe St, Honeoye Falls, NY, 14472
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
Ask whether assignment is available for your policy and location, what fees apply, and what you must pay upfront. MedaSynq does not arrange assignments.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
Under the FTC Funeral Rule, funeral homes must give price information by telephone and a written General Price List when you visit in person. Federal law does not require them to send the list by mail or email. You can select individual goods and services and use a casket purchased elsewhere.
Payment & Financial Options
Average in New York
$3,368 – $10,595
Source: NFDA 2023 · Direct cremation to traditional burial
Help filing a known life insurance claim
Funerals in this area run $3,368–$10,595. If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. The insurer decides whether to pay. There is no upfront fee; separate service terms apply.
Services Offered
Business Hours
What Families Say
“We used Merton Kay’s for our brother’s funeral services recently. Mark exceeded all of our expectations. He handled everything with knowledge and compassion. Mark went above and beyond for all of our needs in our time of grieving. I highly recommend his services.”
— Lisa Tondryk
“I found Mark Stephens and his staff at Merton H Kay's Funeral Home to be the most compassionate people you could ever come across. I arrived in Rochester, NY from Las Vegas to deal with my Uncle's sudden death. After getting the runaround and rude behavior from another funeral home, I turned to Mark Stephens at Merton Kays. From the moment I spoke with Mark all the way through the end of my Uncle's service, I received nothing but compassion, care and respect from Mark and his entire staff. They walked me through everything and made sure I fully understood all procedures. Mark went above and beyond his call of duty and it's clear his passion is making sure the grieving family members have no worries while planning services and gaining closure. I highly recommend Merton H Kays Funeral Home. Thank you Mark for everything!”
— Michele Kelly
“We recently lost my mom and could not of been more pleased with Mark and his wonderful staff. Mark went beyond his job as a funeral director - he was caring & compassionate. He made sure we honored my mom's life the way we wanted. He made a very stressful time in our life so much easier and continued to answer questions even after mom's services.”
— Erin Grillo
We can help with what comes next.
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. No upfront fee; the service fee and terms are disclosed before you enroll.
Are you Merton H. Kays Funeral Home, Inc.?
Claim and verify your free listing to show your services and pricing and receive family requests. Optional services have separate terms.
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