Borthwick Kauaʻi Mortuary
3168 Poipu Rd, Koloa, HI, 96756
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Hawaii
$3,618 – $11,380
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,618–$11,380. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“It was a smooth process working with Director Tricia and Chastyn. From Day one to the end they were very gentle when conversing. and professional and so with Dave. read it”
— amylou aguinaldo
“Borthwick Kauai Mortuary is the best. The Ohana at Borthwick provided amazing compassion and care while dealing with my father’s passing and his aftercare process. Not only did they fulfill every single one of my father’s last wishes but Tricia was so patient; understanding; and thorough with me during every step. I am so thankful for the love and aloha they provided us as we said goodbye to my father who spent his life on Kauai. The whole team went above and beyond for me and my family during the hardest time of my life and I could never thank them enough. Even after the process was complete they called me to follow-up. They are so dedicated to what they do and it shows in every step. Thank you for all you do and have done for us; Aloha Pelena”
— Pelena Luna
“Our experience with Borthwick mortuary was nothing short of amazing. My mother was on hospice and I had spoken with Lisa prior to her passing to get information and she was so nice over the phone and then I went in and met her in person and she had such a warm and caring presence that made me feel so comfortable. Dealing with a loved ones passing is never easy but Lisa made the experience very easy and was very caring and kind through the whole process. I am beyond thankful for her kindness and would recommend her and the Borthwick team to anyone who needs their services!”
— Brett Schwartz
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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