Meda
17 Clark St, Easthampton, MA, 01027
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Average in Massachusetts
$3,119 – $9,810
Source: NFDA 2023 · Direct cremation to traditional burial
Funerals in this area run $3,119–$9,810. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
“While this was one of the worst times in our lives, Mike, the funeral director, made time to connect individually with our family. He is a most compassionate man. He made the process and paperwork for my brother-in-law's death as smooth and stress-free as possible. He did exactly what we needed without inflating costs and went beyond expectations to give my sister and her mother-in-law one last time to privately say goodbye. His advice about the state procedures was invaluable. We have no qualms about giving O'Brien's Funeral Home and Mike 5 stars. (I'd give him 10 if we could)”
— Donna C
“Same experience here. After my Dad passed away, I waited and waited for his veteran's plaque to be installed by the Veteran's Administration. Mr. O'Brien assured me it had been ordered. After the first six months, I called Mr. O'Brien and was told they had a backlog of these due to the winter and would get to it. Never happened. I waited over a year. He never returned phone calls, answering service would take messages, he never called back. I finally contacted the VA myself and they had NEVER been contacted by Mr. O'Brien, and it was HIS duty to do so. I did the application myself both over the phone and on-line, providing them all of the paperwork Mr. O'Brien was PAID to submit, and within six weeks, the marker was installed by the cemetery staff. What a liar this guy is. And taking advantage of the elderly and their families in this way is completely unacceptable and morally wrong. I would recommend anyone to avoid this guy and his business like the plague.”
— Steve Lukasiewski
“Unfortunately, My experience has been very negative. Michael O'Brien fouled up the social security # on the death certificate of a decedent (I am the personal representative,i.e.executor) Rather than rectifying this error immediately, he has been completely unresponsive. He has not returned repeated phone calls. His message service always assured me that they would get in touch with him right away. In desperation, I contacted another local funeral director who called the appropriate city clerks office and provided me with the information I needed to solve the problem O'Brien created. In my opinion, this is no way to conduct a business ,”
— George Lewis
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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