Neptune Society
2419 Grove Way, Castro Valley, CA, 94546
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in California
$3,244 – $10,202
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,244–$10,202. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“Neptune Society in Castro Valley is compassionate, supportive and professional. The service is especially exceptional while one is navigating the most challenging moment of your life. In 2021, my mom and I worked with Neptune when my father passed away and in 2026 I returned to Neptune when my mom passed away. I chose a heart with stand for my mom’s ashes and it exceeded my expectations. It’s so beautiful. Neptune Castro Valley, Thank you for taking such great care of me and my family and especially my mom. Deanna Flournoy”
— Deanna Flournoy
“The Neptune Society staff made it very easy to sign both my wife and me for their services. There was no pressure or up-sell. I was doing this as my wife was a few months from end of life, and I was treated so gently and respectfully. When Judy breathed her last just after midnight, their staff came promptly, gave our kids and i time with her, and took her gently into the night. The Neptune Castro Valley staff kept me updated on all the following steps and promptly got us the death certificates and Judy's cremains in the same gently manner. I can highly recommend the Neptune Society for your final arrangements, and that you take care of that well before you need them.”
— John Hughes
“I was referred to Neptune Society after my mother passed away unexpectedly. From my initial phone call to picking up my mother’s ashes & death certificate, Shawna and staff made us feel like family. They handled our mothers death delicately. It was truly a wonderful experience despite the circumstance. 5 stars in customer service.”
— Stella Lakey
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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