Phillips Mortuary
4815 Ave B, Jacksonville, FL, 32209
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Florida
$2,495 – $7,848
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,495–$7,848. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
What Families Say
“During one of the most difficult seasons of my life, Phillips Mortuary provided my family and me with care, professionalism, and compassion. From the very beginning, they guided us through the process with patience and clarity, allowing us to focus on honoring our loved one rather than feeling overwhelmed by logistics. The service was handled with dignity, respect, and genuine concern for our family’s needs. What stood out most was the attention to detail and the calm reassurance they provided during a time when emotions were high. Our experience was positive, organized, and handled with grace. I am truly grateful for the support they gave us and would recommend Phillips Mortuary to families seeking compassionate and respectful funeral services.”
— Diamond Eyes Enterprises LLC Achaad Lyric
“Phillips Mortuary has served my family for decades. 7 family funerals and a first class service with impeccable taste. Garcia Phillips embalming skills a reknown for good reason.”
— Steven Pearson
“If I could give him a -0, I would. This man is extremely rude, unprofessional, and out of touch with common courtesy. My family asked for tissue at a view and he acted like he didn't want to provide it.”
— Natasha Lewis
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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