Deer Creek Funeral Service
20630 Redwood Rd, Castro Valley, CA, 94546
License #FD1590
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in California
$3,244 – $10,202
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,244–$10,202. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“Jay was extremely professional and helpful during a difficult time for our family. We used Deer Creek for my mom when she passed away in 2014, and the upmost care she received from Deer Creek staff was appreciated. My father wanted nobody else to handle his body when he recently passed. With COVID protocols, Jay came to our home to complete the paperwork and walked us through the entire process despite us already going through it back in 2014, so we appreciated the clear communication. Jay was present for our father’s services and made sure everything went according to plan. Thank you Jay and thank you Deer Creek staff.”
— Ashley Vind
“Jay Spencer performed basic services adequately on short notice. However, additional requests for other services were not available. Also, I ordered and paid for a IMO dog tag the first week of October that has not been received to date. Jay usually does not return calls or texts, but offers conflicting excuses when reached. Update: I received the dog tag on 01/26/22. However, the tag had no inscription on it at all. It was blank except for the fingerprint. I called Jay and he answered. He said he will send a refund. I have not received a refund to date.”
— David Glovier
“Jay is an amazing person, super understanding, went out his way to assist our family during this time. I went to several other places looking for assistance and they just threw a lot of questions and options that became overwhelming, they speak as if we should know how to cope with this, or know the process but with Deer Creek Funeral Services, Jay just said Don't worry, I will guide you through the process and made it very easy for us. Thank you Deer Creek Funeral”
— Nathanael Lima
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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