Regency at Westland

“Over the last 10 years I've had 3 different relatives admitted here at Regency of westland. This is a beautiful place they do have private rooms with lots of space. The staff works with the patients and thier families. I personally witnessed other patients and thier families complaining about things that could be taken care of with simple communication. This place has fantastic staff members and care givers as well as physical therapist. This place is not a place to drop your family members off and expect them to fix all of your problems and needs you have to work with them.My last patient there was my own mother and required help getting to the bathroom they were fantastic about coming to help anytime she asked yes sometimes she had to wait a few minutes but they let her know. All 3 of My relatives said the food was pretty good they also offer alternatives from the daily menu. This place is very clean and right from walking in the front door you are greeted with smile and hello. I will be recommending this place to anyone needing help with family members. Please have patience and support for the staff as well as your patient.”

— Kimberly Bledsoe

“My mom simply need occupational and physical therapy. She also needed treatment for a bed sore. She left Regency with a stage four bed sore and very little time spent in therapy. There are members of the staff who care and work well with the patients but there are too many who do not care. I do appreciate Ray, Renee and a few others who work there. The administrator was very easy to talk with but it is unfortunate that she is surrounded by too many staff members who simply do not have a passion for their job. There is not enough staff there to meet the needs of all the patients. Members of the staff call off because the are not happy with their work environment. My mother had to leave Regency and go to the hospital. False information was sent to the hospital about the overall health of my mother. They listed my mother as a bedridden person who had to leave their facility and go to the hospital because of her mental capacity. That was not the case. She was having difficulty breathing and she had an elevated heart rate. Once my mother left the hospital and went to another rehab facility, they immediately evaluated her and said, "She is not bedridden, she is just weak." And, of course she was weak because she stayed in bed while at Regency. Deborah, one of the head nurses has awful bedside manner. She has no patience and literally interrupted me when I was trying to explain some important details about my mothers condition. This is also a facility where one staff member is likely to point fingers about the poor work ethics of another staff member. I must also add, they need a new dietitian.”

— LaChelle Williams

“To whom it may concern I’m writing in regards to the nurses and activities staff at Regency Westland. My mom has been at regency for nine months and all the CNAs and activities staff have been very attentive, caring, and fun loving towards my mom and myself. My mom enjoys doing the activities and socializing. The nurses make sure my mom is up and to activity room everyday., while The activities staff keeps her busy with crafts and socializing I appreciate the team work between the nurses and the activities staff it helps my mom feel included and comfortable and living at Regency Westland. Sincerely, Lynn Pratt”

— Lynn Pratt