Novielli & Troost Memorials
1214 Plainfield Rd, Joliet, IL, 60435
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Illinois
$2,620 – $8,240
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,620–$8,240. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“Kori was wonderful. My sister and I are full of gratitude for her kindness, compassion and knowledge in ordering our sisters headstone. She spent a lot of time with us and never rushed the process. She went above and beyond to get our sisters headstone installed due to a break in the weather. She was a gift to us! Thanks Kori!!”
— Caren Longtin
“Would definitely recommend this business nothing but friendly and helpful. I love the way my dads headstone came out thumbs up”
— Roxane Vanmeter
“I went with my mom and husband to look for a headstone for my father, and sadly, the experience was very disappointing. The woman who helped us showed no compassion at all. She never got up from her desk, rushed us to choose a color and size, and gave us no real guidance. I explained that I didn’t want something too large, but that the headstone would be for two people. Instead of working with us or explaining options, she just said, “that’s the one we send,” as if there were no choice. It felt like she didn’t care and just wanted us out of there. In such a sensitive moment, a little patience and kindness would’ve made a big difference — but we didn’t get that here.”
— Michelle Peña
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
Are you Novielli & Troost Memorials?
Claim your free listing to receive the families we connect you with, show your services and pricing, and partner with MedaSynq — at no cost.
Claim your free listing