Boardman-Smith Funeral Home
800 S Grand Ave W, Springfield, IL, 62704
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Illinois
$2,620 – $8,240
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,620–$8,240. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“Thank-you Taylor for all your help, patience and work to make a wonderful experience in the celebration of our father's life. The delay allowed one brother and wife overseas to attend, live stream allowed another brother and wife to see the service. Video invoked memories and stories. Thank-you Dennis and staff, you were wonderful to work with making sure all activities ran smoothly for the celebration services. You all were a blessing to all of us. Judy Blalock and Dennis Crady.”
— Thomas Blalock
“The amount of time and patience given by Boardman-Smith was incredible. They took great care of my mother last year. When my father passed, I was definitely comfortable choosing them again. Their professionalism and attention to detail truly made the entire process easier and less painful. Thank you Caitlin. 😊”
— joseph ringold jr
“My grandmothers funeral was held here today. There was a broadcast for those who could not make it. The "funeral director" stood behind the camera the entire time making a ton of noise. Made it very hard to hear when the people speaking were on the other side of the room and the director stood behind the camera moving around. Also ended the video before the service had ended. I called twice (once to let them know about the noise behind the camera making it hard to hear, and once to let them know they ended the video too early). Berry? Mary? who answered the phone both times did not once apologize nor try to fix the situation. Would not recommend.”
— Jessica Anderson
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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