Neptune Cremation Service
2900 University Ave Suite 300, West Des Moines, IA, 50266
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Iowa
$2,246 – $7,063
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,246–$7,063. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“I just happened to attend one of Neptune's informational seminars a few days prior to my husband's death ( had no idea his passing would occur so quickly). Their help was invaluable. They were supportive, easy to contact and work with. I bought a plan for myself as well because the plan can move with me from state to state. Additionally, I purchased a plan that will cover the cost of transporting my body should something happen during travels, which would be awful for my children to have to deal with during such a stressful time. I am so happy that I was able to engage their services!!!”
— Kellie Patterson
“The team at Neptune was respectful, kind and compassionate. In our first visit, Staci took the time to really listen to what our wishes were for our deceased family member and aligned the services Neptune offered with those wishes--no high-pressure sales tactics. Staci guided us through the entire process, providing consistent, clear communication regarding what next steps would be; responding to our questions in a timely and caring fashion. She provided upfront transparent information for services and options; there were no surprise fees. Additionally, Neptune provided complimentary services I had not expected, e.g. an obituary on their wrbsite, Social Security and Veterans Administration notifications and handling the process to obtain certified copies of the death certificate. Personally, I really appreciated the Family Assistance Checklist Neptune provided; this list of post-funeral activities and contacts I should consider making to manage the transitions needed after our loved one's passing, has been invaluable. They even offered access to an online bereavement program. In short, Staci made a difficult and emotional time so much easier to navigate. I would highly recommend using Neptune for your funerary needs.”
— Jules M
“Everyone I came in contact with was very friendly and helpful. They took the time to explain the process without rushing. Answered all questions and made the process comfortable and seamless. They followed up to make sure I was doing ok and if I needed anything. Thank you all for making this time of sorrow easier to go through!”
— Nancy Alexander
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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