Family Funeral Home - Donna
1701 Hooks Ave, Donna, TX, 78537
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Texas
$2,370 – $7,456
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,370–$7,456. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“During one of the most difficult times for our family, the care and compassion we received meant more than words can express. Robert Lugo, the funeral director, was incredibly professional, patient, and kind. He guided me through every step with grace and understanding, making a hard process feel a little lighter. The new look due to the remodel was also appreciated . Vicky at the front desk was also wonderful. She was always available, answered all of my questions, and showed genuine empathy and care every time we spoke. Her kindness never went unnoticed. Thank you to the entire team for treating my mom and our family with such dignity and respect. We are truly grateful.”
— Sonia Martinez
“First of all I want to thank Robert for the amazing job he does to keep everything going. I’m truly blessed for everything. He made sure he got me a priest for my dad’s mass. His staff is amazing and most importantly the place is nice and clean. He made my day a lot easier. I know my dad was in good hands. My family and I want to thank you for everything.”
— Blanca Gonzalez
“It’s taken me some time to bring myself to write this review. My grandmother passed in August, and it’s only now that I can truly share how much the team here meant to us. During one of the hardest moments of our lives, the staff at Family Funeral Home – Donna showed such kindness, patience, and genuine care. Robert, Vicky, and the entire team went above and beyond. They answered every question, took my mom’s initial call even after hours, and guided us through each step with such grace and compassion. Losing someone you love is never easy, but they made those final moments gentler, and for that, we’ll always be deeply grateful.”
— Kylene Vasquez
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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