Resthaven Funeral Home & Memorial Park
5740 19th St, Lubbock, TX, 79407
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Texas
$2,370 – $7,456
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,370–$7,456. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“We had my grandmother’s funeral this past Tuesday. She outlived pretty much everybody, so the service was very small and simple. I didn’t catch the names of any of the employees, but I was very impressed with how genuinely concerned they all seemed to be for our comfort. They were also very accommodating to our wishes, allowing us to stay after and look through the boxes of family photos my grandmother left behind as a family. They also allowed us to watch her casket being sealed in the mausoleum, which I believe is non-standard, but my dad really wanted to witness it.”
— Cortney Pinard
“The staff at Resthaven was very helpful to me while planning my father’s burial. They took care of everything I asked for and more in a kind and dignified manner.”
— Jill Allison
“My father in law passed in June. The day we had the viewing the parking around the funeral home was reserved for a class they were holding so the family and friends had to use the upper lot to park which required elderly and disabled individuals to be inconvenienced in the heat. Being this is a funeral home and funerals are their primary business you would think those attending would have the preferential parking. The day of the actual service we gathered in the mausoleum. The air conditioning was not working and it was extremely hot. Instead of having a peaceful time to grieve we were uncomfortable and in a hurry just to get it over with. The only reason I am giving 2 stars is they employees were very polite.”
— Patricia Weige
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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