Douglass Funeral Service
87 N Pleasant St, Amherst, MA, 01002
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Massachusetts
$3,119 – $9,810
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,119–$9,810. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“Douglass Funeral Service is outstanding! They treated me with the utmost respect and professionalism while planning my mother's funeral. The event was simple, yet beautiful, and I felt supported by Ron Lashway, at all times. He managed our guests, so that my family and I could focus on this special moment together with our friends. Thank you.”
— Ana Caban
“Excellence. Ron and Chris are wonderful and help you get through one of the most challenging times.”
— Gail Thomas
“The old pale skinned males that run this place behave like they own the public downtown sidewalk in front of their business and will aggressively yell at you to leave the public downtown sidewalk or move your property far away from their business if they don't like you for whatever reason. They are known in the town of Amherst for their lack empathy and are abusive, intimidating, and downright nasty to anyone they think they can't get big bucks from. I would not trust these males with a loved one's body.”
— Liberty
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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