Sunset Memorial Gardens

“I have called the manager and left a message and stopped at the office on Saturday and spoke with Jennifer Taylor regarding someone being buried in a plot I own. On Saturday I went to see my son on his Angel date. My husband and I bought the plots #2 & #4 and my son is buried in plot 3. Someone has been buried in plot 4. I have attached a picture and my contract. This has caused emotional damage as well as additional heartbreak to my family. My son’s death was tragic and to see someone buried in the plot next to him that we have purchased is disrespectful to say the least. I would have expected THE MANAGER to call me this past weekend and to offer a solution or something, but I have not heard from her at all and here we are at 10:00 am on Monday morning with no calls or any sort of communication. This has emotionally drained us this whole weekend and into today. This is ….no words can express the additional heartbreak, heartache, and emotional baggage this has caused. I want to know what you are going to do to make this right….. I When you are dealing with bereaved there needs to be empathy shown and she has shown none. I also expect in writing the resolve of making this write and a phone call.”

— Jill Medina

“...continued Since J’s loss, we also lost our dog A in November of 2017 and reluctantly, we started this same process over again and delayed it as much as possible because of our previous frustrations with Sunset. We ordered her marker in late October 2018, almost a YEAR later. When we finally placed the order for her marker, we found that Sunset had changed management since J and D were buried, so I had a glimmer of hope that the new management would be better than the original. Somehow... to our surprise, they managed to keep up to par with the former employees. I am now writing this on August 8, 2019 — TEN MONTHS after we ordered her marker. I bet you can imagine the result — yep, it is STILL incorrect. Not only was the original wrong marker WEEKS late (they claimed 6-8 weeks and it took more like 10 or 12 to get the original, and that’s with me calling and badgering them about it several times). But even since the original marker was created and requested to be redone, it’s still wrong and they still won’t call us back. Granted, I do NOT spend every day of every week contacting them this past ten months (but should I have to?!) as it would drain my emotions in full. But we have gone in there physically and notified them countless times of our frustrations, have blown up their phones throughout 2018 and this year, and each time they are incredibly calm and seemingly understand and claim to follow up/call us back immediately as they will ‘personally follow up’ themselves since it is ‘unacceptable’, claim email us proof of whatever they have laid down — all of these things are empty promises. Nothing ever changes as soon as we step out of their door or hang up the phone with them. I’ve only had ONE employee there (a fairly young girl, unsure of her name) call me back when she claimed she will, and the others never have. Yet we are still waiting on her marker to match theirs, which shouldn’t be a difficult task but somehow it seems like an impossible request to receive. I am appalled at how inconsiderate and incapable they are with dealing with people’s — note also PAYING customers’ — feelings. If I didn’t feel it would be completely disrespectful and traumatizing to our deceased babies to dig their caskets up and bury them elsewhere, I would have LONG ago. I can’t help but think that this level of disrespect is simply because they are non-human animals. I imagine that if humans were treated this way, there would have been a lawsuit long ago. My husband and I are both are exhausted and drained with dealing with this incompetent and disrespectful company. We just want our voices to be heard and for this wrong to be made right. Stonemor Partners, you really need to make some huge changes here at Sunset Memorial Gardens. This has been the worst customer service experience we have ever endured in our entire lives.”

— Adam Robertson

“We recently lost my father in law and on the day of the service .. the staff at Sunset set up a table at back of service the purpose was to allow folks to leave their name and address for bookmarks of obits to be made and sent to them. What they really wanted was to add to marketing list and it took several requests from family to finally get the bookmark. It felt odd to have these non friends or family hanging out during the service. Then after several weeks passed the time the Veteran Marker was due we were contacted as the staff had had us sign the incorrect document to receive the marker. He died in February and it is July. Still no marker has been placed. And to top all of this off. Several family members have received courtesy cards to “inform” us where he is laid to rest. Problem was the two times we have received this — the cemetery name and location were INCORRECT! Crazy, right. Too bad there just aren’t more options.”

— Darla Burton