Bayside Chapel, 1457 Independence Blvd, Virginia, Beach
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
Ask whether assignment is available for your policy and location, what fees apply, and what you must pay upfront. MedaSynq does not arrange assignments.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
Under the FTC Funeral Rule, funeral homes must give price information by telephone and a written General Price List when you visit in person. Federal law does not require them to send the list by mail or email. You can select individual goods and services and use a casket purchased elsewhere.
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. The insurer decides whether to pay. There is no upfront fee; separate service terms apply.
“Really profoundly disorganized and convoluted processes. I needed simple death certificates mailed to me for my husband, but they made the process incredibly complicated. They said they needed his mother to email them permission for me to order them and when she did they didn't get it because their email system "doesn't work with comcast email addresses." I've never heard of such a thing. Then when they finally got the email with her drivers license attached they still called and bothered the poor woman to verify. In the end it took 5 phone calls and three emails to make the order. That was a week and a half ago and I still haven't received them!!”
— Ginny Atwood
“H-B Bayside is a WRECK compared to H-B Great Neck and H-B Kempsville. Uneven pics on wall, broken ledger stand, and men's restroom had a rusty sink and grinding ceiling fan. We requested water from a chapel associate, waited 45 mins, then asked the Director. He put out FIVE half-bottles, but we asked again and again and finally got enough water after half the guests had left the chapel. Unless you despise your dearly departed, go to ANY OTHER Hollomon-Brown for first rate accommodations”
— Jeff Jones
“I see that some people may have had a good experience at other locations, but do NOT use this location. It was the worst experience. The employees was rude, uncaring, insensitive and seemed to be completely disconnected from their job working with families of the deceased. We felt like we were sitting in front of a used car salesman. It was an awful experience, especially after losing our mother.”
— R V
If your family knows of a life insurance policy, Claim Assist can help file and follow up on the claim. No upfront fee; the service fee and terms are disclosed before you enroll.
Are you Hollomon-Brown Funeral Home & Crematory?
Request a correction“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.