Matthews Family Mortuary
1000 N Winstead Ave, Rocky Mount, NC, 27804
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in North Carolina
$2,246 – $7,063
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,246–$7,063. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“I was beyond pleased with the services of Mathews Family Mortuary. When my 16yo passed they were kind, compassionate and considerate to my needs. Even with severe weather and changes to the service they made sure things were handled. I highly recommend them and would choose them again.”
— Anya Ross
“On August 12th, I reached out to Crystal at 7:30 AM for assistance during a challenging time. Despite the early hour, I was grateful for her prompt response. She was referred to me by my brother-in-law. Crystal answered the call with exceptional professionalism, demonstrating the utmost courtesy and dedication. Throughout the entire process, she provided invaluable support, making a significant difference during this difficult period for my family and me. The entire staff exhibited extraordinary service, displaying care and compassion while helping us with the arrangements for my ex-husband. Thanks to their expert guidance and the extensive resources that Crystal shared, the homegoing service for my ex-husband was genuinely beautiful. The dedication and expertise displayed by the team clearly reflect their profound commitment to their work.”
— Marion Thomas
“The services at Matthews Family Mortuary is so amazing! They treat you just like family and with the upmost respect. Everything was exceptional and on point from start to finish!”
— Kristie Hilliard
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
Are you Matthews Family Mortuary?
Claim your free listing to receive the families we connect you with, show your services and pricing, and partner with MedaSynq — at no cost.
Claim your free listing