Ballard Family Mortuary-Kona
75-170 Hualalai Rd d115, Kailua-Kona, HI, 96740
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Hawaii
$3,618 – $11,380
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,618–$11,380. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“I cannot thank Connie enough for her kindness and in helping to make a a difficult time easier to get through. Helping to get the paperwork required done was something that I don't think could have been done without Connie's experience and in doing her job well. She has also been intouch and helped with other areas where I needed help from her. Ballard Family Mortuary and Connie have my heartfelt thanks for their professionalism and empathy.”
— Virginia Koehler
“Ballard Family Mortuary - Kona has been very helpful with the cremation of my mother and military burial service of my husband. Connie Brumbaugh is friendly, compassionate and dedicated in helping me to understand; what is necessary to have my loved ones be taken care of, after the end of their lives. She thoroughly explained what is needed for the services. I highly recommend Ballard Family Mortuary - Kona. They will be able to provide services for you and your family during this difficult time. Aloha!”
— Gwen Ilaban
“Extremely helpful..walked me through every step.. Response was immediate both email and voice”
— Jo Johnson
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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