Serenity Pets
208 S Hoover Rd, Durham, NC, 27703
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in North Carolina
$2,246 – $7,063
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,246–$7,063. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
What Families Say
“Dave was great with the process of taking care of my mom’s 17 year old dog that passed on Sunday. He was able to get our sweet Chloe home for Christmas. Dave and Cliff we both very compassionate and personable when dropping off and picking up our sweet girl and Dave answered each time I sent a message to reassure my mom that her baby was being well taken care of. I would take my animals to them after they cross the rainbow bridge as this made the process very easy for our family.”
— Tori Miller
“I tragically lost one of my pet goats and have been planning a wedding, bday party, gender reveal and so much more. Needless to say, money has been tight! Dave was VERY accommodating with my needs and struggles and helped me get Tux back so he is at home safely! Thank you so much Dave! I can never thank you enough!”
— Haley Barber
“Losing a pet is such a difficult time and Dave helped make this process so much easier. Dave is so kind, thoughtful and professional. He took such great care of our cat on his final journey. You can tell Dave really care about his work and treats your animal as if it was his own. It was so comforting to know someone like Dave was taking care of our cat’s remains. It helped us during this difficult time to know that we would really be getting back our own cat’s remains and not having to worry about that. The box is beautiful and sturdy. The paw print is beautiful and such a sweet touch. So grateful for Dave and all his help.”
— Cassidy
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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