Family-Funeral & Cremation
5627 N Davis Hwy, Pensacola, FL, 32503
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Florida
$2,495 – $7,848
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,495–$7,848. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“We have used this company several times after the loss of our loved ones. They are so professional and polite. We can not thank them enough for helping my family during our difficult times.”
— Debra Fall
“We do appreciate the obituary and not being upsold, but don’t expect any compassion or urgency from this business. We were told 7-10 days to get my mom’s ashes back and that turned into 7-14 when we called for an update. Lindsay was especially cold and uncaring to me, my dad and my sisters when we came in to go over the contract the day after we lost my mom. No “sorry for your loss”’ and no condolences whatsoever, no warmth. Even yesterday when my dad came to pick up my mom’s ashes, no condolences from the receptionist, just cold and business-like. If you are in a field like this, you have to have some warmth and empathy for the grieving people you are working for. We are pretty disappointed with our experience with the staff here.”
— Kristin Morris
“Chris Jenson and the crew at Family Funeral & Cremation in Pensacola were very helpful with my needs. My father had a prepaid funeral policy with a Funeral Home out-of-state. I needed services to prepare and transport my father. I also needed to better understand the details of the existing policy and what additional services and expenses might be required. Chris set up a phone conference with the other Funeral Director and together we went through the details of cost, coverage, and services and came to a common agreement. The staff at Family Funeral had a high degree of integrity, a professional respect for the situation, and offered exactly the services I needed. I highly recommend them.”
— Steven Flack
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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