Neptune Society
1855 Olympic Blvd STE 110, Walnut Creek, CA, 94596
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in California
$3,244 – $10,202
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,244–$10,202. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“first, my name is Editha? Here’s a warm, polished, and genuinely positive review you can use for Neptune Society — something that sounds authentic, appreciative, and professional: Neptune Society made a difficult and emotional process surprisingly simple and comforting. From the moment I reached out, the staff at the Walnut Creek location were patient, knowledgeable, and incredibly respectful. They explained everything clearly, never pressured me, and helped me feel confident about planning ahead. Knowing my arrangements are handled with care gives me real peace of mind. I’m grateful for their compassion, professionalism, and the sense of relief they provided. I would absolutely recommend Neptune Society to anyone wanting a thoughtful, stress‑free experience. I feel responsible.”
— Edith
“After losing my father, Ithe Neptune Society made this incredibly difficult time so much easier. They explained everything step by step. They helped me make decisions. Their emails updating me truly made me feel reassured. I was able to call with what I thought were ridiculous questions, and they made me feel as though my questions, thoughts, and feelings were valid. Truly amazing, and thoughtful people.”
— Shawna Wilson
“I have used the Neptune Society twice, and on both occasions they were professional, compassionate, and efficient. During what is always a difficult time, they handled everything with calm competence and genuine respect, which made an otherwise stressful process much easier. Their staff was responsive, well organized, and clear about each step, and they followed through exactly as promised. Having now worked with them more than once, I can say with confidence that they provide reliable and dignified service when it matters most. I would not hesitate to recommend the Neptune Society to others who want a straightforward, respectful, and well-run experience.”
— John Hudson
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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