Carlson Holmquist-Sayles Funeral Home & Crematory
2320 Black Rd, Joliet, IL, 60435
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Illinois
$2,620 – $8,240
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,620–$8,240. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“My family and I dealt with three consecutive losses over a two week period earlier this year. In an incredibly difficult and stressful time, we were comforted and relaxed with the help of Carlson staff. I cannot speak highly enough about the care we received - they are outstanding, and truly went above and beyond on a number of levels. The facilities are comfortable, make you feel at home, the staff is attentive and wonderful, and the entire experience was made easier than I had imagined. I would like to personally thank Mary Sue, for all of her support and guidance, and for taking such great care of ALL of my family. We are so grateful. Thank you!”
— Molly Quinn
“Mike Sayles and the entire team were incredible to work with. Took time to help us get through the process. They worked within our budget and really helped us with our stress. So many questions and pain. We are so happy they were there or family.”
— Edward Kerfin
“Mary Sue was incredibly sympathetic and empathetic. She gave us personal attention as if we were her only customer. The job she did preparing our loved one for the services was second to none. She is an angel. I highly recommend Carlson-Holmquist-Sayles to help you plan and prepare for the most difficult time of your life, the passing of a loved one.”
— Jim Stortz
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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