Portal of Peace Cremation Service of Orange County
2230 W Chapman Ave, Orange, CA, 92868
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in California
$3,244 – $10,202
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,244–$10,202. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“When I lost my father, Susie was there from the very beginning with kindness and understanding. She took care of things I didn’t even realize needed attention and guided me through every step with compassion. I truly believe this is a family-run business because the care I received felt so personal — more like the support of a friend than a business transaction. Everything was handled over the phone and email with dignity and respect, and my father was treated with the utmost care when he was picked up and his ashes brought home. I was so grateful it was all taken care of and I didn’t have to leave the house. I also felt that I received far more than I expected for what I paid. I’m deeply grateful to Susie at Portal of Peace for helping my family through such a difficult time.”
— Mrs Lacy
“My sister passed away in Hospice, and I had to choose a Mortuary and make arrangements. I chose Portal of Peace in Orange for several reasons. It's a family run business and after reading all the excellent reviews, it was an easy choice. From my first call with Susie, I knew I made the right choice. She was warm, kind and very knowledgeable. She was able to answer all of my questions. Susie was very responsive to all of my texts. She made a difficult situation easier to navigate. I felt their pricing was very affordable and fair.”
— Gracie Roche
“Susie and her staff have been a life saver for our family this past year. Having that personal, caring and professional help at such a difficult time is priceless. We list both my dad and mom this past year, and Susie stepped in instantly to guide us through the process and checking with us. I highly recommend Portal of Peace to help you during a very difficult time.”
— Laurie Ghobrial
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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