M. B. Jackson Mortuary Services
1701 Wilson Rd, Norfolk, VA, 23523
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Virginia
$2,495 – $7,848
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,495–$7,848. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“I just want to thank you all for taking very good care of my father and helping my family and I with his cremation. You all made my family and I feel like we were apart of your family! I highly recommend for anyone who has lost a loved one to let Mr. and Mrs. Jackson take care of the services. They are kind, caring and respectful. At a rough time in my life of my father passing they stayed on the phone with me while I was upset and gave me positive feedback back. I thank god for you both! Thank you!”
— Steven
“I started this search for a funeral home feeling completely lost and confused after the sudden loss of our loved one. Making those calls was one of the hardest things I’ve ever had to do. I contacted dozens of funeral homes, but from the very first conversation, Banitta’s kindness and empathy immediately stood out. I could hear the compassion in her voice, and even in my grief, I had a sense of peace that this was who I was going to trust. She answered every single question without ever sounding frustrated, even when I was overwhelmed, confused, and struggling to process everything. She took her time, explained things clearly, and made sure I understood each step. That patience meant more than I can put into words. When we went in for our face-to-face meeting, we were met with nothing but compassion and professionalism from beginning to end. Rick and Banitta maintained constant communication throughout the entire process. During a time when everything felt out of control, they gave us clarity and reassurance. We had a preferred timeline for burial, and they honored it exactly as promised. They executed everything from start to finish with care, dignity, and attention to detail. Our loved one was treated with the utmost respect, and that is something our family will never forget. I truly hope no one has to experience a loss the way we did, but if you ever find yourself needing these services in Norfolk, I will always recommend M.B. Jackson Mortuary Services. They carried our family through one of the darkest moments of our lives with grace and compassion. I can’t thank them enough for everything they did for her family.”
— Michelle Lopez
“The team at MB Jackson was incredibly compassionate during the loss of my son. Mrs Banita guided us through every step with patience. The facility was clean and comforting, and her husband Rick made sure was perfect. I highly recommend their services."”
— Momo Jackson
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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