Neptune Society
1353 E 8th St, Chico, CA, 95928
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in California
$3,244 – $10,202
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,244–$10,202. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“My husband recently passed. His cremation was handled by the Neptune Society in Chico, Ca. I worked with Margaret and her associate. They were compassionate and kind and understood the heavy emotional blanket of grief. Everything went smoothly and on time. When I went to pickup the cherry wood urn we had chosen they had a private room set up for me to spend some time alone with him before taking him home. I felt cared for and understood.”
— Cindy Gates
“During one of the hardest moments our family has faced, the Neptune Society handled my aunt’s cremation services with genuine care and compassion. They provided consistent updates, checked in often, and made sure we never felt lost or overwhelmed. What could have been an unbearable process was handled with ease, dignity, and kindness. We are deeply grateful for the respect and support they showed our family during such a painful time.”
— J Myers
“Neptune Society made everything so much easier when my Mom passed. Allowing for the pre-paid arrangements helps the loved ones left from trying to figure out what someone wanted. Chico branch walked me through everything and were so supportive Getting my Mom back with all the necessary documents went so smoothly. Thank you for making a difference during a difficult time.”
— Darlene Jansen
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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