W.E. Lusain Funeral Home and Crematory
3974 Lorna Rd, Hoover, AL, 35244
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Alabama
$2,121 – $6,671
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,121–$6,671. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“Had items disappear from our loved one and found foreign items in his ashes (metal washers). Lusain showed a lack of concern or care. Filed a police report. Find another company to work with”
— Ralph Procter
“Very kind people and caring. I would refer them million times over. Thank you all for the care of our loved one Ms Sharon Johnson. God Bless each and everyone of you. 🙏”
— antoinette hood
“I agree with another review I read- they are very compassionate and helpful through the entire process. I felt cared about from the beginning when they spoke to me gently about a price for services and all the way to the end when the person walked me to the car and handed over my loved one.”
— Jen Jolly
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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