Norman's Mortuary - Wailuku
105 Waiale Rd, Wailuku, HI, 96793
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Hawaii
$3,618 – $11,380
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,618–$11,380. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“Aloha Pua’a, Nahe, Auntie Char, Donnie & the rest of the staff were extremely supportive & cooperative. They handled everything professionally & guided us from the beginning & through out my Mom’s final resting ground. Thank u very much.”
— Mel Bandy
“Myself and our children were extremely satisfied with the compassionate care given to us by all the staff at Norman's Mortuary. Every question was lovingly answered and hugs provided as needed as we arranged to say goodbye to my husband and the children's father. The private family time before the day of service gave us a chance to see my husband and approve of the beautiful job of his preparation. So greatful for that opportunity. Everything went very smoothly with no hiccups at the service and burial. I was given a ride up to the cemetery with my husband's casket and a slow drive by our house on the way. Tears of gratitude still well up in my eyes of the thoughtfulness of what that gesture meant to me. I'll never forget the warmth and sincere caring of everyone at Norman's Mortuary. It meant everything in the world during our most difficult time. Mahalo Nui. Malama Pono. Wendy Perry and Family.”
— Wendy Perry
“First off thank u Jesus giving us the guidance and wisdom to hold the most beautiful service we could have for my Father. Warner Duldulao Sr. We are forever grateful for unko Mapu, aunty Char,Kalehuawehe,David ad the rest of their team. They are hands down the best ,most caring, loving team around. They made sure all of our requests and questions were answered. I would highly recommend Norman's Mortuary to all my ohana and friends. I have no doubt that they strive for the best and it shows. I truly love u guys deeply. Much love and Aloha frm Warner Duldulao Jr. and all my ohana ❤️🙏🏽🤙🏽”
— Warner Duldulao-Kahaialii
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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