Phillips Upshaw & Richard Funeral Home
1410 E 12th St, Austin, TX, 78702
License #745
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Texas
$2,370 – $7,456
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,370–$7,456. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“The staff is the most caring and amazing group of people I have ever met! My family has done business with them since the 80’s and they have been nothing short of loving and caring to me and my family. I HIGHLY recommend this funeral home to anyone in need of burial planning or funeral arrangements of any kind, for yourself or love ones. May God continue to bless their business for many more years too come.🙏🏾 P.S. There’s a special place in heaven for the Richard’s and Robinson’s Family ❤️”
— margaret tucker
“Phillips Upshaw & Richard Funeral Home Has done great work for my family. They are passionate and considerate of the family they work with the family on their needs and offers the best for your loved ones They don't pressure you they have and will work with you. Ms. A. Robinson and Tracy Richard work after hours to serve your needs. I Trust Them And Recommend Them!!!”
— Sharon Manor Byrd
“Well, I was not very satisfied at all with Phillip & Upshaw Services. Upon arriving to view Family love one. Time designated 4pm - 5pm. I was greeted at locked door with unusual body language asking if I can be helped. I stated why I was there to view. I was told family members were already there and gone. I arrived by 4:35pm was not permitted to view. I am quite upset with this situation. I didn't experience any type of caring on this staff behalf nor the funeral home. Only what there policy was. Again the time from 4-5pm and only two people was able to see her and that”
— S Mc
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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