Bierschwale Family Heritage Oaks Mortuary
2502 S WW White Rd, San Antonio, TX, 78222
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Texas
$2,370 – $7,456
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,370–$7,456. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“An absolute wonderful experience during difficult times dealing with the death of a parent. From the very time we walked in to the time we walked out it was actually perfect for the situation. Kim assisted us with care and understanding which is most important during the days following the death of a loved one. They did not try and up sale anything. All options were clearly stated and went very smoothly. They actually care about taking care of your deceased loved one. I feel my mother is in good hands here.”
— Taylor Bell
“The people of Bierschwale Heritage Oaks and Olinger-Saenz were the kindest, nicest people I've ever dealt with. At a very low and miserable time in our lives, they showed my family the most compassionate care possible. Their pricing was very reasonable, and we fealt no pressure to choose more expensive options. They prepared a beautiful memorial video for my brother Cliff, they took care of the funeral and burial service with absolute professionalism, and they helped me determine if my elderly parents could handle the ID viewing. I honestly can't express the depth of my gratitude to the Bierschwale family funeral homes for their loving care. Julie Barrow”
— Julie
“I just want to express my gratitude at the service that we’re extended to our Family! Jay Avila goes above and beyond to help my family in our time of need. Last Service was for my daughter Roxanne Selvera, it was a beautiful service well taken care of. Before that was My Mother Eloisa Gonzalez, also done very well. Everyone was impressed with the services, again Jay Avila and the team took care of our needs. A team like this helps very much when we are at our lowest point in our Lives. Thank you Jay Avila for being there for us.”
— Gilda Gonzalez
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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