Heintz Funeral Service Inc
1517 Whitesboro St, Utica, NY, 13502
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in New York
$3,368 – $10,595
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,368–$10,595. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“We have used Heintz for over 30 yrs or more, they are helpful compassionate. Thank you Fred.”
— Debbie Smith
“This funeral home service is nothing that I would recommend to anyone, never mind a family grieving the sudden loss of their young family member. There was absolutely no communication from the "directors," or anyone standing around in a suit. No one filled the mourners in on where to be for the cortege, not even where the bathrooms were. No simple amenities other than a water fountain tucked into a side hall. The deceased, quite bluntly, looked terrible. Not placed correctly in the casket, and yes, we have a licensed funeral home director (and embalmer) in our family, so we know what we are talking about. He wanted to speak with the "director," there but we decided he shouldn't out of respect for the mother who was lost in grief. To add to the distress, one of the "directors" (suit wearing employee) made the comment that "strong pall bearers would be needed," for our beloved family member. That was completely unprofessional and uncalled for. Nothing like a veiled insult to the deceased to provide comfort. If there is a response to this from the funeral home, I can only say, there is nothing to do for it now. It's done. Our family member is gone. Nothing said or done now will change the experience we had. Nothing will give the funeral service the opportunity to do the right thing, once it is done. Thank goodness the church service at St. Paul's was so beautiful. It was the only comforting thing about this entire ordeal. We are used to calling hours/funerals and directors who are professional, compassionate and communicate everything to the family. Choose another place.”
— Kates Daughter
“Not a pleasant experience AT ALL! No tact in conveying or dealing with arising issues as one goes through a heartwretching part of life...”
— Elaine Giudilli
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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