Kepner Funeral Homes
2101 Warwood Ave, Wheeling, WV, 26003
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in West Virginia
$1,996 – $6,278
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $1,996–$6,278. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
What Families Say
“My family is beyond grateful for Kevin, Bill, Randy, Kelly and the rest of the staff at Burke Chapel in Warwood. We laid my mother to rest in June and had to do the same for our daughter today. The caring and compassion that they showed is remarkable. Thank you from everyone in our family.”
— Kevin Frye
“Yesterday we had a memorial service for my father-in-law, Bruce D. Smith, at Burke Chapel in Warwood. From the very start the staff at Kepner made sure we were taken care of. -We live an hour and a half away, so they allowed us to make all of the arrangements without meeting in person. -They took care of everything: transporting the body, arranging military honours, making sure the obituary was printed, and even contacting the cemetery on our behalf. -Funerals and related services are expensive, but Kepner staff never tried to sell or upsell. When we changed our mind about purchasing an item, they were understanding and exceptionally kind. -The staff worked hard to helpful without being intrusive. We felt supported without feeling overrun. -We were offered guidance when we requested it, but when we didn't, we were allowed to set things up in the way that best worked for us. The freedom allowed us to work within the bounds of our grief and beliefs. -I know it seems small, but due to an illness that doesn't allow me to regulate heat/cold very well (I don't sweat, for instance), I became very warm. The staff adjusted the temperature settings without hesitation. I became comfortable and could focus on the service. -This is the 3rd service I've experienced at Kepner, though the 1st I've been involved in organizing. The quality and compassion are consistently high. We have even had a beloved pet cremated through Kepner, and that, too, was an experience of the same caliber. We are very thankful for the care, respect, and compassion shown to my father-in-law, to us, and to those who came for the service. It was a hard time made easier by people who really cared.”
— Arawen Haruka
“Our family is very grateful to Mr. Burke and his staff for their professionalism and tactfulness. All of the arrangements were handled with care, dignity, and the utmost respect. Thank you.”
— Kurt Schreyer
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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