Shannon Family Mortuary

“With the unexpected passing of my stepson, I found myself in need of a mortuary who would take charge and guide me along this very rough journey. After several visits to other mortuaries, I remembered about my professional relationship with Shannon Family Mortuary and called mid morning one day. I was greeted by a pleasant person on the phone, Cynthia who told me to come on by same day to talk about options. Within a couple hours, I was seated in their beautiful building ready to tackle what I thought to be another tough appointment. I was wrong; this was by far the easiest and most comfortable that I felt just by how Cynthia showed genuine care for me and my family. With the guidance of Julie, they both gave me the feeling of relief knowing I would be in good hands with them. I left that day without committing and after discussing with my husband, I told him this is the one. This is who will help us care for our stepson and help give him the most beautiful celebration; I just know it. I called Cynthia back a few days later ready to begin. Cynthia was thorough in every detail with me. She would take notes during our meetings and went above and beyond to ensure my concerns and questions were answered fast. Through many decisions she was kind and assured me that his send off would be just as we expected. I’m the type of person who has trouble letting other people manage the details on things, and Cynthia told me, that is what we are here for, I got this for you. The day of our service Cynthia and Charles ensured everything was perfect for us. Such professionalism with my requests and care with my stepson. They were extra early to ensure it was all set up before I arrived. Not knowing Cynthia before, I felt like my best friend or a family member was helping me and not a stranger. The weight of emotions from this loss was heavy on our family and Shannon Family Mortuary displayed nothing short of dedication to their excellence and providing us such a memorable positive experience. Julie, Charles and especially Cynthia, thank you simply isn’t enough for how you made us feel so loved! I left your building in tears telling my husband, they were meant to be there for us! I highly recommend Shannon Family Mortuary to be there for you in your time of loss.”

— Erica Muriel

“I am eternally grateful for the service that Shannon Family Mortuary provided to us. After being in shock at the sudden passing of my uncle, we had no idea where to start. We called several mortuaries trying to find the best one that fit within our budget, and by the grace of God, we found Shannon Family Mortuary advertised on the back of our church bulletin paper. Cynthia was the one who answered and walked us through everything. She explained everything in great detail in English and Spanish, ensuring we knew what steps to take next. She gave us many other resources to help us with our situation that we didn't even know we could get help with. The response time was exceptional; she made sure all of our questions were answered within minutes and was always on hand. Even when we had trouble deciding and emotions were running high, she was still patient and compassionate with us. She went above and beyond and truly looked after us. There was no doubt my uncle was handled with care and respect. With all the uncertainty surrounding the whole event, one thing was for certain, and that was that we could 100% depend on Cynthia and Shannon Family Mortuary. If you are going through something similar or even just planning ahead, you will not regret reaching out to Shannon Family Mortuary.”

— Alex Rodriguez

“Shannon family was my second call. The first mortuary was kind enough on the phone, but a little too "business" on the phone. I worked directlynwith Cynthia who was extremely easy to work with and made the process very simple. Not on ly professional, but personable and empathetic. Even when there was a hiccup with timing and I might have needed to go with another mortuary, she was calm and collected. She made some calls and made sure things were straightned out for my father's services. Although they are a smaller mortuary, they are huge on personality and professionalism!”

— Ben Jammin'