Austin Mortuary Service
13200 Pond Springs Rd E-36, Austin, TX, 78729
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Texas
$2,370 – $7,456
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,370–$7,456. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“I’ve never had such amazing customer service anywhere else. went way above and beyond to make sure everything got done right. The out-of-state transport process was so much smoother because of her, was always available, answered every question with patience, and handled things that weren’t even part of the job just to help us out. And we’re beyond grateful for all the help. Thank you Thelma G”
— Danny
“Thelma and David were exceptional. These guys are the last of the Mohicans. Old school at its best. Can’t say enough really. I’m driving to Austin just to take them to lunch!”
— Dr. Tommy Lester
“It's one of the best services, very kind and a super nice person... Mrs. Thelma Garza, I send you my thanks, and I'm writing in Spanish so people can see that I was indeed served and very satisfied with your service, and so that Hispanics like me know that your business speaks Spanish. Go to Austin Mortuary Service. The day or time you need them ***** I recommend them 100%, I guarantee it”
— Jorge Cuahutencos
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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