Highlands Cremation & Funeral Care
2393 Hendersonville Rd, Arden, NC, 28704
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in North Carolina
$2,246 – $7,063
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,246–$7,063. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“My husband passed away unexpectedly, and we had not made prior cremation plans. I contacted Highlands via their website [they were closed], and I heard back very quickly. They handled all of the logistics with the morgue and his doctor. Within a few days, I had my husband's ashes. They were very kind, efficient, professional and competitively priced. I would highly recommend using them.”
— sherry reid
“Going through one of the most heartbreaking experiences of my life losing our young adult son and walking into Highlands ended up being a loving process! The young man who helped us Julien was so kind and professional he helped make the proceeding possible! I give the google rating a 10 for all the compassion that was headed our way! Thank you Julien! You are extraordinary!”
— EdnKelly
“Very caring and gentle with my husband. Even though it was 2am. they were very professional and respectful. Set up appointment for next day and it was on Sunday. Explained what I had to do and Steve was only a phone call away if I had any questions or problems. They made a bad situation very bearable. The to-do list was a lifesaver as I had no idea what was ahead of me.”
— Susan Margraf
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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