West Coast Pet Memorial Services - Portland

“Our dog unexpectedly past away recently. We decided to have him cremated. We also purchased the best Urn we could , which was also offered by West Coast Pet Memorial. Any person that experiences the loss of a loved one knows the grief and emotions that follow. It’s been exactly a month and this morning we woke to find his plaster paw print had fallen inside the Urn, which rest on a shelf, revealing the cheap tape and process they used to secure it with. I started to pull the foam backing off that they used glued the back of the memorial together with to get to the paw print but it’s just too difficult at the moment. The purpose of this review is to share just how emotionally disturbing and disappointing this is to go thru. If a business can’t perform the duties to 100% and especially while charging the fees you do, then you shouldn’t handling remains of the deceased and be offering those services.”

— Anthony K

“I had an absolutely heartbreaking experience with West Coast Pet Memorial Services. Their website and the vet’s office promised things they do not actually provide — such as visitation. Within 24 hours of my dog’s passing, I was bombarded with calls and emails to order/ pay. When I called to arrange a visitation, I was told it wasn’t offered, even though their site says otherwise. I was also told my dog would be cremated with others, separated only by a block — raising serious concerns about proper identification. Despite being told I could visit or transfer her, they picked her up immediately after my call without my consent. Her blanket was thrown away, and when I went to retrieve her, she was handed to me in a plastic bag, partially thawed, in a parking lot — with zero compassion or apology. All business was conducted in the parking lot, from remains to paw prints. Thankfully, I was able to transfer her to Family Animal Services, who treated us with compassion, respect, and dignity. They allowed us to bring meaningful items, gave us visitation, and made the process loving instead of traumatic. My advice: do not use West Coast Pet Memorial Services. If you have the choice, go to Family Animal Services — they truly care. This is just the basic on what took place there as there is more. But my review can only be so long. I dealt with Jennifer and Bailey at this company.”

— SAMiAM

“They were affordable, My guy was a little one. Prices for larger animals may be more. I don't know for sure. They were speedy and worked with us so we could pick him up. The urn container was free and very very nice .It came in a velvet bag. A certificate of cremation in a nice envelope on quality paper. They place the velvet bag in a quality bag with handles. Over they treated our guy with dignity. Thank you.”

— Tigerlilly2383@hotmail.com Call