Hampton Roads Pet Cremation

“I had a disappointing experience with their pet cremation service. They were not clear about what was included—there was no paw print, and the urn was very plain with no name label. Our pet was dropped off a week earlier, and we never received any notification that the ashes were ready. When we called, we were told they would contact us once it was ready, but no call ever came. After seven days, my brother went in to pick it up without knowing whether it was ready or not. Thankfully, it was ready, but there was still no courtesy call at all. Although the pricing is affordable, the lack of communication and care makes this place hard to recommend.”

— Jephtah

“I am frankly Disturbed.My Beloved pet has no ID disc in his ashes . And I paid for a private crematory. The most reliable way to ensure authenticity is to choose a reputable, accredited crematory (such as one certified by the International Association of Pet Cemeteries and Crematories (IAOPCC)) and to confirm their tracking procedures in advance. If you have concerns after receiving the ashes: Check the ID Tag: Look for the metal ID tag or disc inside the remains and verify its number matches the one on your paperwork. Contact the Crematory: Politely but firmly contact the crematory or your vet to ask about their specific tracking policies and any discrepancies you notice. Consider DNA Testing: As a last resort, some specialized forensic labs can attempt to extract DNA from remaining bone fragments for comparison with a known sample (e.g., fur or tissue collected before cremation). Note that this process is complex, expensive, and success rates can be low. Report Concerns: If you suspect misconduct, you can file a complaint with your state's consumer protection agency or the Attorney General's office, who may have records from investigations into disreputable facilities. The certificate I was given with his ashes has no ID number! This is disturbing and contractually non-binding. I have no way to know that my family member was individually cremated and given to me! And I will go to the legislation and demand this be reminded.”

— Kim Lewis

“As someone who has worked in the field of veterinary medicine for 18 years. I have worked with several pet cremation companies. I was saddened when my personal pet passed away and I knew I wanted her ashes as I’ve had from 5 weeks old and she was an emotional support pet…. Your private cremation is completely overpriced for the workmanship you get. Her urn was basic. I requested silver name plating not to mention her urn had scratches on it and finger prints. I wish I would have taken the time to take her to Pet Cremation Services of Hampton Roads Their workmanship and urns are 100% on a better scale and the way they treat the community of veterinary professionals with services can’t compare.”

— Abi Peterson