Keith Matthews Funeral Home
5665 E Virginia Beach Blvd, Norfolk, VA, 23502
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Virginia
$2,495 – $7,848
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,495–$7,848. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“Keith Matthews Funeral home handled the "Home Going" of my mother. They are thorough, caring, attentive, and extremely patient. When you lose a loved one, you are not always thinking of the details but that is what Keith Matthews and his team do. They made the entire process so easy for us. I cannot say enough good things about them. They are the best for you at a very difficult time as you deal with loss and grief. They treat you with respect and dignity throughout the process. They are a great group to work with and I highly recommend them in your time of need.”
— AK Davis
“Our family appreciated the excellent customer service 👏 and unique, personal, and individualized care our we received from Mr. Matthews and his staff. Everyone provided guidance and clear steps with suggestions that helped us stay on target within our budget through the entire process. Every question was answered immediately. They showed us how to provide a service for our loved one that was stellar without wasting money. The packages were quite reasonable. We were so impressed, members of our family have decided to make this our funeral home of choice. We strongly recommend their funeral home services to everyone without reservation.”
— Tamika Phillips
“Keith funeral home was amazing their communication skills and everything was amazing. My brother looked good he was perfectly groomed and omg he looked awesome. I Definitely recommend Everyone to come check them out. I promise you won't regret it . If I can give them a Million Stars I would. Thanks For Everything”
— Chawana Bell
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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