Thomas L Neilan & Sons Funeral Homes
12 Ocean Ave, New London, CT, 06320
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Connecticut
$3,119 – $9,810
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,119–$9,810. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“Extremely compassionate, professional, and dedicated -- a calming force when people are feeling their most vulnerable. My mother's service was handled perfectly at every stage. Highly recommended.”
— Darcie Nicole
“It seems as though as soon as they get their payment they didn't care about the greiving family. They were aloof, and seemed to be in a hurry.”
— C Wright
“Our family has used Neilans Funeral Parlour for years and are always impressed with their professionalism and empathy. They really help you through a difficult time. Note: they have a phamplet which walks you through the readings, hymns, etc. I highly recommend obtaining this booklet prior to any anticipated death or een just to have filled out ahead of time and stored with your will. Thank you and your staff, Chris.”
— Diane Secchiaroli
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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