Smith Funeral Chapel West
304 34th St W, Billings, MT, 59102
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Montana
$2,370 – $7,456
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,370–$7,456. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“What a horrible experience. Angela are you aware of the industry you’re in?? One that primarily deals with pain, sadness and suffering. That condescending attitude from the minute I walked in after you asked how you could help me. I asked for the death cert that was sent weeks ago and you said you didn’t have it without even looking. Rolling your eyes while calling the downtown location and acting exasperated to do so. What a mood you set that turned an already hard experience to one of complete agitation and frustration. You were zero help, nor did you try for that matter. I couldn’t even say a word when I left because I didn’t want to lose it on you. Shame on you. Thank goodness Colleen at the downtown location was way more helpful and understanding on the phone. I hope your next encounter with someone goes a lot more smoothly. It’s hard enough going there.”
— Kathy Wright
“Very disappointed! My Father-in-law's interment was today and they really dropped the ball! An American hero who served in two wars; one as a jet mechanic and another as an Army chaplain was forgotten by you guys. No military honors for a man that also helped build the Veterans cemetery he was laid to rest in. Incredibly embarrassing behavior and you should be ashamed. There is no way to make this right for the family.”
— Christopher Brethorst
“Amazing Staff great location”
— Jud Wiers
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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