Janssen's Mat-Su Funeral Home
6901 E Blue Lupine Dr, Palmer, AK, 99645
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Alaska
$3,244 – $10,202
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,244–$10,202. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“I called with questions; already emotional, not being ugly, not being abusive or abrasive, already in tears. but the person who answered the phone at about 2 PM on December 26, 2025 was hateful and abrasive and saying I was yelling at her when I was just trying to get my point across and she kept interrupting me. I don’t know if I was interrupting her painting, her nails or whatever she might’ve been doing but this person does not have any business dealing with bereaved human beings.”
— Alisa O’Kelly
“Disgusted with their apathetic treatment of our situation as they came to pick up my loved one at the hospital. They came to pick up at the hospital and we didn’t have the paperwork ready just yet, so the man coming to pick up became worked up and went to the hospital staff saying “there are extra charges for this kind of thing.” And also went on to say “we’re having a busy morning so don’t keep calling.” The lack of tact left a bad taste as my loved one had just passed away only a couple hours before Janssen’s arrived to pick up. Plus, when it came to being present at the cremation of my loved one, they wanted $800 for our 4 person family to be present!”
— David Curtis
“Think about all of the traits you would want for the people who you have chosen to take final care of your loved one. Our recent experience with Janssen's in the valley proved to us that a place with those traits does exist. The director, Sam, was impeccable in every regard. Calm, caring and professional. He addressed all of our questions, answered his phone every single time I called and delivered on every promise. The service was perfect. His recommendation for a person to officiate turned out to be a marvelous choice. We had expected about 50 folks to attend the service and when 200 showed up we were floored - but Sam wasn't. He made things happen. Brought in extra chairs, printed up more memorial folders, all the while keeping things on track. So, to Sam and the rest of the staff at Janssen's please accept our heart-felt thanks for the exemplary job you did. You folks made a very difficult day one that we will hold in our memories forever.”
— George Angus
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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