Helsley Funeral Home
95 Union St, Berkeley Springs, WV, 25411
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in West Virginia
$1,996 – $6,278
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $1,996–$6,278. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
What Families Say
“Our father died suddenly and his body was taken to Helsley Johnson. From the first, they were professional and helpful. The staff (we mainly worked with Jeremy) answered all of our questions and assisted with decision-making but were not pushy with sales. Their prices are very reasonable. They did beautiful work preparing our Dad. We could not have asked for a better experience.”
— R B
“In all my experiences with this funeral home, everyone is very professional, respectful and kind hearted.”
— Lisa Orndorff
“Would only consider using them again if the owner could oversee the service. The employee we had just doesn’t have the professionalism or compassion that is absolutely essential for this line of work. The list of issues we had dealing w the other gentleman is extensive. The final straw is that our family has been trying to get the status of the death certificates we paid for at the time of the service a month ago. Not even so much as a return call or email.”
— L G
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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