Bluegrass Cremation Service, Llc
608 W 4th St, Lexington, KY, 40508
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Kentucky
$2,121 – $6,671
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,121–$6,671. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“The communication or lack their of at what I can only call a “body farm” is deplorable. We have been calling for over a week to no avail. A family member is supposed to be at their facility and we are trying to pay for the cost and no one will call us back. It’s absolutely disgusting to treat people this way during such a difficult time. I suggest making calls back to the loved ones, but seeing the BBB doesn’t have your company listed under the best rating is not surprising by any means. Being in the death business means having empathy when warranted.”
— Ashley Singer
“The phone number you call doesn’t even ring to anyone. It goes straight to an “answering service” who is basically a middle man between client and business. They contacted my fiancé on the 19th and said that his mom’s ashes were ready to be picked up. After countless phone calls not being returned, we drove four hours to the facility to try and get a hold of someone. No one is here, they have a ring doorbell but no one will answer or speak to him. No one will return his phone calls. At this point, I feel like I’m questioning the legality of what they are doing honestly. I understand that they want you to have an appointment to pick up remains, but you can’t make an appointment if no one answers the phone. This is a little out of hand, and with an already emotional and stressful time, we are at our wits end on what to do. Do NOT use this service !!”
— Kristina Cunningham
“David Washburn was compassionate and helpful as we went through this uncomfortable process. Losing a loved one isn't easy, but a caring person can begin the healing process. David did just that.”
— Tina Durbin
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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