Patterson Funeral Home Ltd.
6062 Main St, Niagara Falls, ON, L2G
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
If they had life insurance, it can cover this
If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
What Families Say
“We recently entrusted Patterson Funeral Home with arrangements for our mother’s funeral, and we are deeply grateful for the care and compassion we received during such a difficult time. Laura Eccles and Talisha Paton were exceptional. From our first meeting through the funeral itself, they guided us gently through the entire process with kindness, patience, and genuine empathy. Nothing ever felt rushed or transactional—they took the time to listen, explain each step clearly, and make sure our wishes were respected. Their professionalism was matched by their warmth, which made an emotionally overwhelming experience feel manageable and supported. Thanks to Laura and Talisha, our mother’s service was handled with dignity and care, and our family felt truly looked after. We would highly recommend Patterson Funeral Home to anyone needing compassionate and respectful support during a time of loss.”
— Gennaro Palmieri
“Had a great experience working with the team at Patterson Funeral Home. Professional, respectful, and clearly dedicated to maintaining a welcoming and well-cared-for space for families. An organization that truly values what they do.”
— Liam Kooyman
“Our family would like to extend our deepest gratitude to Patterson Funeral Home for the exceptional care and compassion they provided for my mother’s funeral. She was 101 years old, and honouring a life so long and meaningful was incredibly important to us. Losing a loved one is never easy, but the team made a day that is so hard to process feel gentler, more organized, and truly beautiful. Every detail was handled with such thoughtfulness. A very special thank you to Jocelynn, whose support, guidance, and kindness throughout the entire process meant more than words can express. Her calm, caring approach and exceptional organizational skills helped us navigate every step with confidence and comfort. We are forever grateful for everything she did for our family. We also want to sincerely thank Laura for her help with all of the pre-planning. Her patience, clarity, and professionalism made a world of difference during an emotional and overwhelming time. Patterson Funeral Home gave our family peace, dignity, and comfort when we needed it most. We cannot thank them enough.”
— Elena F.
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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