San Antonio Mortuary
703 Palo Alto Rd, San Antonio, TX, 78211
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Texas
$2,370 – $7,456
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,370–$7,456. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“Elizabeth and Mr. Martinez went above and beyond for myself and family. They both were so understanding, kind, and helpful. They also were both so good at keeping me in the loop during the cremation process. They did a lovely job with my mom’s services.”
— Ashely Jaramillo
“I highly recommend them to everyone . They treat you like family , when my parents passed in 2019 Liz was there for our family i was really satisfied with the way they made my parents look very natural . Her hospitality was awesome and the made us feel welcomed in our time of need . Every family member that I've lost we've used the business and were very satisfied every time. Thank you again LIZ we appreciate you ❤😭”
— Mrs Priscilla Araiza
“They are absolutely amazing! It’s taken me 4 years and 2 years to write a review. I lost my niece 4 years ago. They helped me every step of the way! My mom passed 2 years ago and I was broken with the loss of my niece now my mom..... but Vangie was there for me again! Every step of the way!!!! I will recommend them to everyone I know. It was hard especially that my loved ones didn’t have life insurance! They made it possible for my loved ones to get a proper funeral! Thank you from the bottom of my ❤️ heart!”
— Joann Zepeda
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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