New England Funeral & Cremation Center
25 Mill St, Springfield, MA, 01108
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Massachusetts
$3,119 – $9,810
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,119–$9,810. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“From the very beginning Darlene and Elizabeth and all the staff from New England Funeral Home have been kind, compassionate and supportive. They work with you hand in hand to get you through the hard time of losing your loved one. They celebrated my grandmother’s Heavenly Birthday and still make contact every so often to give support! Very thankful for all you do!”
— Carmen Buttafuoco
“Under the unfortunate circumstances, we were honored to have New England Funeral & Cremation Center handle our Uncles services, very professional, compassionate, and knowledgeable. We are from CT and they made everything so smooth and effortless, they made sure we were taken care of every step of the way. Very warm atmosphere as well.... thank you for all of your help!!”
— Tanya Moreno
“NEFCC was extremely thoughtful and caring of my deceased loved one and our family during our time of mourning. Dakota, Antonio, Elizabeth and all the staff that accomplished different steps along this sad journey, were very kind and thorough with their guidance and details throughout the funeral and cremation process. They kept in touch often and even answered my texts at night! I appreciate their dedication to helping us and highly recommend this facility to care for your needs. Thanks so much.”
— Heather Regan
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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