Henderson's Funeral Home Inc
52 Hancock St, Springfield, MA, 01109
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Massachusetts
$3,119 – $9,810
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,119–$9,810. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“Hello, my name is Stephen, and my dad recently passed away on October 23, and it was a very hard time losing him and grieving his passing. Paulette, Steve, and everyone at Henderson's Funeral Home took such good care of my dad. He served in the Marine Corps as a Corporal for four years during Vietnam, and they honored him beautifully. They prepared him so well and made him look so peaceful in the casket, dressed in his Marine uniform, that for a moment I almost couldn't recognize him. Their work showed real care and respect. I wrote his official obituary for Legacy.com, and on the day of his Celebration of Life, I delivered a shortened version of my original eulogy. Even with the last-minute changes, Paulette was incredibly supportive and genuinely loved the eulogy. To me, my dad is not a tadpole anymore—he's a spirit frog—and the Celebration of Life truly reflected the meaning and love behind that. I received his flag for his service to our country, as well as the shell casings from the 21-gun salute. Those moments will stay with me forever. I'm truly grateful and thankful to everyone who took care of my dad. They deserve all five stars. God bless.”
— Stephen
“Both Black run funeral homes Henderson and Harrell have the same low Google review average 3.8. Likely because they're run down and desperate need of upgrading. I'm a Black man and def not goin to any of em. Love my ppl but not enough to put myself in a position where if they came up short I couldn't complain”
— okrky okrky
“Ms. Paulette and her entire team are an elite group. In 2009 during the worst tragedy of my life she took care of my family with laying my infant daughter to rest. Well today we held a memorial service for my father in law. I communicated directly with Ms. Paulette over the phone as we live out of state. She was empathetic and considerate. She handled us with such care and took care of details I didn’t even think of. This business has been in the community for coming up on 75 years and I can see why. If you don’t know where to start or if you know exactly what you want this team will take care of you and your loved ones. The facility is beautiful, welcoming and comfortable. Thank you Henderson’s for all that you have done to make today’s service beautiful.”
— Natasha Sturdivant
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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